Jack Charlton

I have spent my career in Security Operations, Transformation, Consulting, and Customer Success. I have direct experience of working within the SOC as an Analyst and Incident Responder, designed and implemented a Cyber Forensics function, migrated QRadar to Splunk to SecOps and I am a SANS certified SOC Manager. I was a Principal Cyber Security Consultant before establishing and running the EMEA Customer Success function at a security startup and then leading the EMEA and APJ Technical Account Management functions for Verodin / Mandiant since their creation until now.

Key service delivery experience:

  • Creation and implementation of:

    • Cyber Forensics function at top UK Bank

    • Threat Hunting function at different top UK Bank

    • Global Incident Response function at top Global Bank.

    • Global SOC for major MSSP.

  • Security Auditor for:

    • Payments security at the Bank of England

    • Operational Technology at Global Oil & Gas firm

    • Operational Technology at Nuclear Weapons facility for UK Gov

    • Operational Technology of Rocketry and Propulsion Systems for UK Space Program

  • Security Customer Success:

    • Creation and lead of EMEA Technical Account Management at US Security Startup

    • Lead of Technical Account Management EMEA / APJ at Verodin / Mandiant / Google

  • People Management:

    • Have run multiple Global teams

    • Have near perfect Manager Survey scores

    • Employee Representative of Google Cloud on UK Googler Forum ICE Body

    • Mentor for Woman Techmakers program (sadly discontinued)

    • Mentor for final year Cyber Security students for Glasgow Caledonian University

I believe wholeheartedly in Customer Success, process transformation, and one team values.